How confident are you that you will be able to adopt each aspect of remaining resourceful throughout a challenging conversation?

Maintaining a calm state and able to remain objective and purposeful

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Being clear on the positive outcomes you want from the conversation

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Focusing on moving things forward rather than dwelling on the past

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Being ready to listen, ask questions and accept other perspectives as valid

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Being willing to update your thinking in light of new information

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Being ready to acknowledge the value and strengths of all participants

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Wanting to find a way forward that makes sense to all parties

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Being willing to own your part in the issue and in the solution

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Being aware that HOW you say things is as important as WHAT you say

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Take a screenshot or make a note of the areas you want to improve the most. Record your responses so you can return to this exercise and keep track of your growing proficiency in this area