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How confident are you that you will be able to adopt each aspect of remaining resourceful throughout a challenging conversation?
Maintaining a calm state and able to remain objective and purposeful
Being clear on the positive outcomes you want from the conversation
Focusing on moving things forward rather than dwelling on the past
Being ready to listen, ask questions and accept other perspectives as valid
Being willing to update your thinking in light of new information
Being ready to acknowledge the value and strengths of all participants
Wanting to find a way forward that makes sense to all parties
Being willing to own your part in the issue and in the solution
Being aware that HOW you say things is as important as WHAT you say
Take a screenshot or make a note of the areas you want to improve the most. Record your responses so you can return to this exercise and keep track of your growing proficiency in this area
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